Lawson offers a variety of Tech Support Services,
depending on your particular needs and preferences
Manufacturers
Support
You will receive the best support for most products when you go
directly to the manufacturer. If you are not satisfied with you
product or service, Lawson will work with you to help handle your
problem. Lawson does not support computer programs like CorelDRAW, Illustrator
or Photoshop. If you don't understand computers and do not wish
to call in a local support person for help, we offer computer and software assistance at very reasonable rates. Telephone Support is offered via pre-paid packages or on a per/incident
basis. Pricing is $50.00 per/incident (i.e. question) or you can
purchase a 3 Question Package for only $99.00 (1-Incident Item #799-115-5-EA / 3-Incident Discounted Package Item #799-115-6-EA).
Here are links to the support areas for:
Lawson Screen & Digital Products in Saint Louis is open for
business
8:00 am to 5:00 pm (CST) Monday - Friday. Customer
pick-up hours are from 8:30 am to 4:00 pm. Supply and Equipment
support staff are available, free of charge, for our customer's
use on products purchased from Lawson. Visit one of our Super
Centers located in St.
Louis or Atlanta,
for "hands-on" assistance or call 314-382-9300 for centralized
technical help.
Service technicians are available at reasonable rates to visit
your facility and provide equipment set-up, training and consulting
services.
Click on a link below for some self-help
assistance:
Ink Software Pre-Press Training Digital Ctr. Mfg. Links
Emergency Lawson Equipment
Support Pager
24 hour Emergency Service Hot Line is available for equipment
customers.
Call 314-382-9865 and press option #6. This is a pager. Enter your
area code and phone number and a technician will call you back
as soon as available - most calls are returned within 1 hour of
the initial page.