You will receive the best support for most products when you go directly to the manufacturer.
If you are not satisfied with your product or service, Lawson will work with you to help handle your problem. Lawson does not support computer programs like CorelDRAW, Illustrator or Photoshop. If you don't understand computers and do not wish to call in a local support person for help, we offer computer and software assistance at very reasonable rates.
Telephone Support (not training) is offered via pre-paid packages or on a per/incident basis. Pricing is $50.00 per/incident (i.e. question) or you can purchase a 3 Question Package for only $99.00 (1-Incident Item #799-115-5-EA / 3-Incident Discounted Package Item #799-115-6-EA). Training is billed at $75.00 per/telephone hour.
Lawson Screen & Digital Products in Saint Louis is open for business 8:00 am to 5:00 pm (CST) Monday - Friday. Customer pick-up hours are from 8:30 am to 4:00 pm.
Supply and Equipment support staff are available, free of charge, for our customer's use on products purchased from Lawson. Visit one of our Super Centers located in St. Louis or Atlanta, for "hands-on" assistance or call 314-382-9300 for centralized technical help. Service technicians are available at reasonable rates to visit your facility and provide equipment set-up, training and consulting services.
Emergency Lawson Equipment Support Pager
24 hour Emergency Service Hot Line is Only available for Lawson Manufactured Equipment and Lawson customers.
NO 24 Hour Support for T-Jet users! Do NOT call the 24 Hour Hot-Line for T-Jet or other Non-Lawson Equipment
(for non-Lawson items, call during our normal working hours M - F: 8:00 am - 5:00 pm).
Call 314-382-9865 and press option #6. This is a pager. Enter your area code and phone number and a technician will call you back as soon as available - most calls are returned within 1 hour of the initial page.